Refund policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Times

Please note that these are estimated delivery times. Actual delivery may vary due to customs processing, local postal services, or unforeseen circumstances.

Shipping Costs

We offer FREE standard shipping on all orders. No minimum purchase required.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. Please allow 2–5 days for tracking information to update after dispatch. You can track your order at [YOUR TRACKING PAGE URL] or by contacting us directly.

Multiple Items

If you order multiple items, they may be shipped separately and arrive at different times. This is normal and ensures faster delivery of available items.

Customs and Import Duties

For international orders, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information.

Undelivered Packages

If your package has not arrived within 35 days of dispatch, please contact us at [YOUR EMAIL]. We will investigate with the carrier and either resend your order or issue a full refund.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, re-shipping costs may apply.